Services

Busy Care: Software Maintenance & Support

Successful software development doesn’t end at delivery. You need long term support and maintenance of your product. We will keep your product in excellent shape with ongoing monitoring, tweaks and updates with efficient operational costs.

Price starts at €500/month
Business value
  • Managed day-to-day production operations for the long term;
  • Efficient operational costs.
Deliverables
  • Production services monitoring and support;
  • Security updates in product & services;
  • Ongoing bug fixes and improvements.

Looking for long-term support and maintenance for your product?
Get in touch. We answer the same day.

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How we work together

  • Free confidential consultation

    We start with an initial discussion. We meet in person at your office or simply call via phone or Skype. We get to know each other and discuss your product’s operational needs. If we both feel that we are a good fit for each other, we agree on a way to move forward.
  • Definition phase

    We work together to identify the operational commitments you have with your customers. This allows BusyMachines to get a clear picture of the Service Level Agreements regarding: availability, response times, reliability, backups & restores, releases etc.

    At the end of the definition phase, BusyMachines delivers a written document with a custom-made proposal for your support & maintenance contract.
  • Support & Maintenance

    • Our team sets up real-time monitoring, support and operational dashboards to make sure all stakeholders have the same perspective of what’s happening.
    • Your product stays in excellent shape with ongoing monitoring, tweaks and updates.
    • We always keep a clear documentation and configuration repository and carefully track incidents with their response and resolution times.
    • We keep security up-to-date and investigate or fix product bugs.
    • When needed, we can assign fast on-demand specialists for small ongoing engagements.
* Prices mentioned on this page do not include VAT.